Make a report to Stopline

Stopline is for serious complaints (such as misconduct, improper behaviour or illegal activities).

Remember: most concerns or complaints can also be addressed by the Complaints Focal Point [email protected]

If you have a complaint about fundraising or donations, contact [email protected]

Regardless of how you contact us:

  • Your complaint will be dealt with sensitively, confidentially and appropriately
  • You can remain anonymous
  • If you feel afraid to speak up, there are things we can do to help protect you
  • Translation services are available.

Note: Stopline is available for employees (current or former), volunteers, contractors, suppliers, partners or program participants, or their spouse or relatives.

MAKE A REPORT by clicking on the ‘make a report’ button above, or scroll down for more options (phone, post etc).


1300 30 45 50 – Australia
+61 3 9811 3275 – Overseas
If you need a translator, when connected to Stopline, say “I need a translator”


Send an email to: [email protected]

Make a report via your smart phone.


Attention: Caritas Australia, c/o Stopline, PO Box 403, Diamond Creek, VIC 3089, Australia


The NRS is a vital service that allows people who are deaf, hard of hearing or have a speech impairment to make and receive phone calls.

Whistleblower Hotline

This website is provided by Stopline Pty Ltd to Caritas Australia.
Stopline is an independent and confidential whistleblower service.  
Caritas Australia selected Stopline to provide this service, so that people could feel safe to make a complaint, or express a concern, related to Caritas Australia.